Family with Mickey and Minnie
  • On Dec 25, 2022
    Stuart from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought three one day Disneyland park hoppers for family members who live in Virginia. Because of the winter storm their flight was canceled and they won't be needing them. I canceled the reservation but how do I cancel the tickets?

    Hey there, Stuart, thank you so much for stopping by planDisney. First, I'm so sorry to hear about your family members' plans changing due to the winter storm. I had some family who experienced some travel mishaps due to those storms as well - it can be very stressful. Though, I'm glad you were able to cancel their park reservations for your trip!

    According to the eTicket Terms and Conditions, theme park tickets are non-transferable and non-refundable, meaning that you cannot cancel them or receive a refund. However, the good news is that these tickets are still valid, so you can make new park reservations for your family's next trip to the Disneyland Resort.

    Theme park tickets have varying expiration dates based on the type of ticket, but if your family's tickets expire before you're able to plan your next visit, then you can use the purchase price of the unused tickets towards the purchase of new tickets of equal or greater value.

    Once again, I'm sorry to hear your original vacation plans were thrown off due to those winter storms. I'm hopeful that you and your family will be able to have a magical time on your next visit! There are so many fun things coming this year at the Disneyland Resort as part of Disney100 like the opening of Mickey & Minnie's Runaway Railway and the new World of Color - ONE nighttime spectacular that I'm sure your family will have an amazing time. Please stop by planDisney again - especially as you begin planning your next trip - we'd love to help! 

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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