Guardians of the Galaxy at Night; EPCOT
  • On Dec 2, 2023
    Silvia from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought theme park tickets before Covid and then had to cancel our trip. We were told once they expired we could use their value for our next theme park ticket purchase. How do we do this?

    Hi Silvia,

    Welcome to planDisney! I’m so glad you brought your Walt Disney World Resort question to me as I love helping other Guests turn a disappointing moment into a magical one! 

    You will be glad to know that you can apply the value of a wholly unused expired Walt Disney World theme park ticket to the purchase of a new park ticket. Silvia, please note that you will pay the difference if the new ticket costs more, and you will not be refunded if the new ticket is less than your expired ticket. Also, you must use the value of your expired ticket toward theme park tickets rather than Special Event tickets

    To modify your ticket, I recommend logging into your My Disney Experience account on the Walt Disney World website and selecting My Plans. From there, scroll down to My Plans, Reservations and Tickets and select Tickets and Memory Maker on the left side of the page. Then select the tickets you need to modify and follow the prompts. Easy peasy! If you have any trouble, you can contact one of the friendly Cast members at the Existing Tickets phone line.

    Silvia, since your last visit there have been so many new and exciting things to arrive at Walt Disney World Resort and I can’t wait for you to experience them! My favorites are Guardians of the Galaxy: Cosmic Rewind at EPCOT and TRON Lightcycle / Run at Magic Kingdom Park. Now, to experience these out-of-this-world attractions, you will need to use either the Virtual Queue in the My Disney Experience app or with the purchase of an Individual Lightning Lane entry – or follow my lead and do both! Both the Virtual Queue and the Individual Lightning Lane are limited and subject to availability, so if you need some tips for securing these please write back and let me know.

    I’m glad you can finally use your tickets, Silvia! If you have other questions, please stop by planDisney any time; we are happy to help. 

    Wishing you many magical memories,
    Shannon
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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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