Hiya, Jayoung! Welcome to
planDisney, and thank you so much for stopping by with your question!
Aw, shucks! I'm so sorry to hear that your Spider-Bot isn't working properly. But don't worry, my friend! There are actually a couple of things you could try.
Your first option is to email the Disney Theme Parks Merchandise Guest Services team at
Merchandise.Guest.Services@disneyparks.com. I don't know where you've been emailing them at, but this address has always worked wonders for me! Your second option would be to
speak to a Cast Member from that same team at (714) 781-4636. If you haven't had any luck with your emails, this is what I would suggest for you.
Finally, your very last option is quite unconventional, but if you're down to do it, it would work perfectly. If you're able to, you could stop by the
Disneyland Resort with your Spider-Bot and your original receipt in order to exchange it. I understand that this is probably quite hard, but if you're planning a trip in the future, it might just work out for you!
Jayoung, if you have any other questions at all, please don't hesitate to come back and ask us! We're always happy to help.
Ta-ta for now,
Ana Paula