Avengers Campus featuring Spiderman
  • On Feb 18, 2022
    Jayoung from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On 2/13/22 I bought a spider bot, but one of its legs is short and it doesn't move well, so it keeps turning in one direction. So I sent an email, but no response. What should I do?

    Hiya, Jayoung! Welcome to planDisney, and thank you so much for stopping by with your question!

    Aw, shucks! I'm so sorry to hear that your Spider-Bot isn't working properly. But don't worry, my friend! There are actually a couple of things you could try.

    Your first option is to email the Disney Theme Parks Merchandise Guest Services team at Merchandise.Guest.Services@disneyparks.com. I don't know where you've been emailing them at, but this address has always worked wonders for me! Your second option would be to speak to a Cast Member from that same team at (714) 781-4636. If you haven't had any luck with your emails, this is what I would suggest for you.

    Finally, your very last option is quite unconventional, but if you're down to do it, it would work perfectly. If you're able to, you could stop by the Disneyland Resort with your Spider-Bot and your original receipt in order to exchange it. I understand that this is probably quite hard, but if you're planning a trip in the future, it might just work out for you!

    Jayoung, if you have any other questions at all, please don't hesitate to come back and ask us! We're always happy to help.

    Ta-ta for now,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.