Back to Your Answers
  • On Mar 8, 2022
    Bryan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we just bought a spider bot when we were at California adventure park about 2 weeks ago. The spider bot is having trouble pairing with the remote. It pairs and works great occasionally, but most of the time only one light on the remote turns on. Help?

    Hello, Bryan! 

    Thanks so much for sending your kind question. Let me see if I can help you! 

    It seems like your Spider Bot is one of the defective units that tried to take over WEB Workshop and Avengers Campus, so your best course of action (beyond keeping a careful eye on it so that it doesn't replicate!) is to contact the Cast Members at Disneyland Resort. It's also helpful to make a little video showing what happens when you try to pair it with the remote. 

    You can write about your issue through this form, and a Cast Member will get in touch with you. They will probably ask you to send a video and a photo of the receipt. From that point on, they will help you with the available options to ensure that your family owns a non-replicating Spider Bot! 

    Thanks for stopping by with your question Bryan, and let us know if you need more advice! We'll be here to help! 

    May the magic be with you, 
     
    Julie
     
     
thumbnail image for Julie

Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome