• On May 23, 2021
    Kimmie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought Southern California tickets last year but we don't feel comfortable coming until after Dec 16 when our young children are vaccinated. I have called the phone number 8 times and the wait time is 2 hours. Help. I would like a refund.

    Hi there Kimmie, and welcome to planDisney!

    Thanks for stopping by with your question. We appreciate your patience as we assist all who are anxious to return to a land of magic. With two little Mouseketeers of my own, I understand wanting to postpone certain activities until they are vaccinated. Unfortunately, Disneyland theme park tickets are non-refundable. Hakuna Matata, Kimmie! You do have options, even if you aren't able to visit as planned. 

    The good news is, Disneyland theme park tickets never lose their original value. When the time is right for you to enjoy the Happiest Place on Earth, you can apply the amount paid to the price of new tickets by calling (714) 781-4636. A friendly Cast Member will help you modify the ticket dates and pay any price differences necessary. Don't forget to make theme park reservations once you have chosen a new date to visit, and consider booking a stay at a Disneyland Resort Hotel to put your family right in the middle of the magic. My kiddos love the monorail waterslide at the Disneyland Hotel

    I hope this is helpful and you're able to reschedule your fun at Disneyland Park and Disney California Adventure Park soon. There's a lot of excitement on the horizon for both theme parks, so be sure to follow along on the Disney Parks Blog and social media as you await your getaway. The Avengers Campus will open to Guests this week, so if you have any Marvel fans in your crew, prepare to assemble! Thanks again for sending your question to us, and if there's anything we can do to make future visits more magical, come back anytime. 

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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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