Family at a Show
  • On Sep 27, 2021
    Lauren from CA Asked

    I bought Socal Resident tickets for my family to celebrate my Dad's bday, but he went to the hospital and had surgery a week before our reservation. Was told to cancel but now can't rebook because of the exp date, want to use $ toward new tickets

    Hey Lauren!
     
    Welcome to planDisney!
     
    I am so sorry to hear about your dad. I hope that he is okay now and has a speedy recovery.  Even though you probably wish you could have used your tickets, canceling your theme park reservation was the best thing to do. Since your California Resident Ticket expired on September 30, 2021, you will not be able to make a new theme park reservation with that ticket.
     
    It sounds like you cancelled your theme park reservation before using the tickets. In order to get use out of your expired tickets you will need to take them to one of the ticket booths in the Esplanade at the Disneyland Resort. You will receive the value paid for your unused tickets and you will be able to put that towards the purchase of new tickets. We are right in the middle of Halloween time at the Disneyland Resort and Holidays at the Disneyland Resort are right around the corner so it will be the perfect time for you to visit during one of these two celebrations. If it were up to me I would choose to go during  holidays at the Disneyland Resort as it's my favorite time of the year.
     
    Well Lauren, I hope you and your dad are able to celebrate at the Happiest Place on Earth.
     
    Remember, always believe in the Magic!
     
    Andres
     
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Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop and use fastpasses like a pro! Learn More About Andres

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