• On May 21, 2016
    Aileen from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought a personalized leather bracelet with frozen let it go on it at the animal kingdom kisok near the entrance to the safari and would like to purchase another to be sent.thank you

    Hi, Aileen!

    If you would like to purchase Disney Parks merchandise, you will want to contact Walt Disney World Merchandise Guest Services. They can be reached by calling 877-560-6477. Have as much information as possible about the item you would like to order and they will do their best to locate your item. Remember that in addition to the cost of the item, there will be shipping charges added to your total.

    You may also want to check DisneyStore.com for authentic theme park merchandise that can be purchased online. Another resource is the Disney Parks App where you can shop right on your phone and have your items shipped to your front door. Imagine, shopping Disney 24/7 on your phone or tablet. Now that could be a bit dangerous for my credit card!

    I hope you are able to get your Frozen bracelet! Happy shopping!


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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
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