Hi Gary,
Welcome to planDisney! Thank you for submitting your question to us!
I’m sorry you cannot locate your
Disneyland Resort passes at this time! However, just because you cannot find them doesn’t mean they’re lost! It's as Jack Skellington sang, “Just because I cannot see it doesn’t mean I can’t believe it”! All it takes is faith, trust, and a little planDisney pixie dust to find your passes again!
When you initially made the
Magic Key pass purchase, you should have received a confirmation screen with your pass information! I made sure to screenshot this screen because I know the
Disneyland Mobile App can be delayed in uploading ticket and pass information! Be sure to update the app regularly, or even delete and reinstall it to ensure you have the most up-to-date app available. If your Magic Key is still as invisible as Violet Incredible, there are other options!
Grandmother Willow once said, “Sometimes the right path is not the easiest one”. If the Disneyland Mobile App is still not showing your Magic Key, you can speak with a Cast Member on the
Magic Key Holders line. They will be able to pull up your Magic Key passes and offer further assistance. Please be sure to have the method of payment and confirmation email on hand, in case they need it to pull up your purchase information!
If you have further questions regarding the Disneyland Resort, remember - you’ve got a friend in me!
Tiffany