• On Nov 15, 2021
    Kaylie from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought park tickets and made park reservations 3 days ago. Now, when I go to my disney experience it doesnt have any plans or tickets in there. Then I try to link them from the confirmation number on my email and it says that they are already linked

    Hello and welcome to planDisney, Kaylie!

    Thank you for taking the time to send a question our way. Nothing makes us happier than helping fellow Guests plan magical visits to the Walt Disney World Resort!

    I am glad to hear that you have already purchased theme park tickets and made Disney Park Pass reservations! In just a couple of weeks, you will be making holiday memories at The Most Magical Place on Earth! As you prepare for your visit, be sure to download the latest version of the My Disney Experience mobile app and learn more about Disney Genie and how it can help you have your best Disney day at the parks.

    Kaylie, I am sorry to hear that you cannot view your theme park tickets and Disney Park Pass details. Are you using the My Disney Experience mobile app? Have you tried downloading the updated version of the app? Sometimes I also get a message saying I do not have any plans and inviting me to link reservations to my Disney account. If this is happening to you, I suggest checking the app later. If you cannot see your tickets and theme park reservations after signing in to your Disney account online, I recommend contacting the Disney Reservation Center at (407) 934-7639, and Cast Members will be happy to verify what is happening with your tickets and park reservations.

    I hope this helps you while planning, Kaylie! Come back to visit us if you have additional questions, and be sure to check our Panel Extras for more tips and advice!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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