Greetings and welcome to
planDisney, Rhonda thank you so much for stopping by to ask us your excellent question!
Rhonda, it would be my pleasure and great honour to assist a fellow Canadian Disney fan and I am sorry that your
Disneyland Resort vacation plans were impacted. The good news is, that your unused, expired
Disneyland Resort theme park tickets value may be used toward the purchase of future theme park tickets. I would recommend checking to see if your existing theme park tickets are visible in your Disney account by signing in and referring to the
Tickets and Passes under
My Disneyland planning area – if visible, and you see a
Modify Ticket option you can try to modify your tickets yourself, or you can contact a Cast Member at
Disneyland Resort – Tickets for assistance.
Once your Disneyland Resort theme park ticket matter is resolved, and you have a date in mind, kindly ensure your tickets are linked to your
Disney account (select
My Disneyland and then
Tickets and Passes to add the ticket ID numbers, one at a time for linking). Once linked, please proceed to secure your
Disneyland Resort – Theme Park Reservations for each day of your valid admission, as this is the process of visiting the theme parks at this time.
Tips:Download the
Disneyland Mobile App to manage your plans and share them with others in your travel party, and don’t forget to update your
Payment Method to facilitate app transactions during your visit. You can access the
Payment Method by clicking on the three stacked lines on the
Home Page to take you to your
Welcome Rhonda page where you can select
My Profile and then
Payment Method.
Consider adding the
Disney Genie+ service to your ticket purchase in order to save time waiting in lines for attractions that offer the Lightning Lane entrance – you are also welcome to add the service once you enter a theme park by using the Disneyland Mobile App.
I hope this information is helpful, Rhonda and I wish you a most magical visit to the Disneyland Resort – have you seen the current
Disneyland Resort special offers? Be sure to update your profile to check for additional applicable offers that may be of interest to you!
Best Disney Wishes, from your fellow Canadian Disney fan,
Jacqueline