Photo of a large jack'o'latern decoration on Main Street
  • On Oct 3, 2022
    Garland from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought park hoppers for October 27th and went to book reservations minutes after my purchase and reservations aren't available. Can i get a refund

    Hi there, Garland! Welcome to planDisney.

    I can see we have a bit of a timely situation on our hands, so let's jump right into your question. I do hope I have some good news for you. If you purchased your tickets on the Disneyland website, you would have made theme park reservations as part of this process! If you tried to make additional reservations for these tickets, you would have received an error message. I am hoping this is the case, so let's take a look!

    Open up your Disneyland mobile app and head to the menu in the bottom right-hand corner. Tap into "Future Plans", and you will hopefully see your upcoming theme park reservation along with the number of guests included in that reservation. Any luck? 

    If for some reason this is not the case, one insider tip is that Guests are always changing their plans and the theme park reservation calendar updates live to these modifications. Reservations can (and often do!) open up! I just took a look myself and October 27th is currently open for Park Hopper ticket holders! If this changes by the time you can take a look yourself, I would encourage you to keep refreshing, especially as we get closer to your date. Guests are asked to cancel reservations before 11:59 p.m. PST the evening before their park day if they will not be attending. This is when you will typically see some movement in the calendar. 

    If you have any specific questions about your tickets or reservations and would like to speak to someone directly, you can always give our Guest Services team a call. While tickets are nonrefundable, I do want to let you know that there is a little spark of magic that never fully burns out in each and every one. Single-day tickets purchased this year do not expire until December 30, 2023. If you aren't able to make it to the parks by that date, you can always apply the value of your ticket towards the purchase of a new ticket! 

    Garland, I hope that we have found those reservations for you! I wouldn't want you to miss out on all the Halloween Time fun happening throughout the Disneyland Resort! Speaking of, I just noticed that Disney California Adventure Park is hosting the Oogie Boogie Bash - A Disney Halloween Party on the 27th. While tickets to this event are sold out, I mentioned it to let you know that the park will close to day Guests at 6 p.m. that evening. You'll want to get all your web-slinging on WEB SLINGERS: A Spider-Man Adventure and cruises on Radiator Springs Racers done earlier in the day. You'll be able to hop on over to Disneyland Park to enjoy the rest of your evening! Be sure to make some time to catch Fantasmic! or Halloween Screams!

    If you have any more questions, you know where to find us! We are always here for you at planDisney!

    Magic awaits!

thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

Related Video

  • thumbnail image for A Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.