• On Jul 11, 2021
    Eugenia from USA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    hello. i just bought the park hopper and i am trying to make the park reservations in epcot and animal kingdom. the system remains reloading can someone help me?

    Hello, Eugenia! Welcome to planDisney! Thank you so much for stopping by with your question today.

    I'm so sorry you're having trouble making your Disney Park Pass reservations. I know it can be frustrating when you've got all of your plans on hold because something isn't working correctly. I just tried to make a theme park reservation for myself to check it out, and I had some problems, too. Sometimes when I have issues, I try switching browsers, and that works. Chrome wasn't working for me, so I tried Microsoft Edge, and that one worked! I was also able to get it to load using Safari on my iPhone, so one of those options may help you.

    If you've tried switching browsers and still can't get the Disney Park Pass page to work, you can call Disney's Guest Relations at the number listed for "Website Support." A Cast Member will be able to help you diagnose the problem, or even make your theme park reservations for you.

    Eugenia, I hope this helps you have a magical visit to EPCOT and Disney's Animal Kingdom Park! Those are two amazing theme parks, and I just know you'll love them! And be sure to come back and see us if you have any more questions. We're always here to help!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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