Hi Jennifer,
Thanks for bringing your question to planDisney, where we always love to share suggestions from our own Disney vacations as a way to help you plan your most magical visits to Disney destinations.
It sounds like you purchased your
Disneyland Resort theme park tickets and added on the Park Hopper option to your tickets. I think that's great to hear, as I always recommend Park Hopper tickets as a way to enjoy more of the theme parks in a day.
Are you looking to remove the Park Hopper add-on from your tickets so that you have One Park Per Day tickets? What I can share is that theme park tickets are nonrefundable, and this would apply to
entitlements that you add-on such as Park Hopper.
Jennifer, I hope this information helps address your question. If your question is along a bit of a different line, you can
reach out to the Disneyland Resort Ticket Services team at (714) 781-4636 for additional assistance. I know you mention that you did try calling and were unable to connect with a Cast Member. I'm hopeful for you that if you can hang in there with the currently heavier than normal call volume, you'll connect with a Cast Member who can help you if you're still looking for assistance. You can also try the "Chat with Us" service available in the
Disneyland Resort mobile app.
Here's wishing you lots of Disney magic in your day today, Jennifer!
Jerry