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  • On Apr 28, 2021
    Casey from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought 2 - 1 park 1 day tickets but the app isn’t letting me change the dates of the tickets. I’m wanting to go to the parks on X day but the following day is booked so it isn’t allowing me to book X date. Park reservation Availability is open too

    Hi, there!

     Welcome to planDisney, Casey. We're so glad you stopped by!

     I'm sorry to hear you're experiencing some difficulty getting the dates of your Theme Park Tickets changed. Technical difficulties aren't at all magical! I just chatted with a Cast Member to get to the root of the issue. She said you should be able to change the dates of your tickets through My Disney Experience. If the mobile app isn't allowing you to make the change, first try logging into your My Disney Experience account online and changing the dates there. Should you not have success there, the next step is to call the Ticketing Team at (407) 566-4985. A friendly Ticketing Guest Service Specialist will be happy to assist you! 

     Once you have your tickets all sorted out, go ahead and book your Theme Park Reservations via the Disney Park Pass System right away. With your tickets ready and your Theme Park Reservations booked, you'll be all set to experience pixie-dusted adventures in the theme parks!

     Have you heard about Disney MagicMobile Service? This new feature on the My Disney Experience mobile app is super cool! Be sure to check it out before your arrival. 

     I hope this was helpful, Casey. I'm wishing you a magical visit to the Walt Disney World Resort!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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