• On Jul 26, 2021
    Elizabeth from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I just bought a package that includes my hotel and park tickets for tow people for 6 days in the parks. I’m trying to get my tickets to show on the app but it’s saying I have nothing but when I put my confirmation number in it says it’s already link

    Hi Elizabeth,

    Welcome to planDisney! I am so glad to see you stopping by with a question!

    Let's first make sure you are checking in the correct location for those theme park tickets in the My Disney Experience Mobile App. When you open the app, click on the three bars in the bottom right-hand corner of the screen. Then click on Tickets and Passes. Or, if you are logging into My Disney Experience online, click on My Plans and scroll down. Then click on the Tickets & Memory Maker tab on the left-hand side of the screen to check for your theme park tickets.

    If you still do not see your tickets, I suggest that you contact a Cast Member by phone in Website Support. They should be able to assist you with getting those tickets linked. As soon as you get them linked, be sure to make Disney Park Pass system reservations. I trust that you already checked the theme park reservation availability calendar for the dates of your visit before booking that vacation package.

    Given that you are traveling during The World's Most Magical Celebration, I also recommend advanced dining reservations. Since there are just two of you, you should be able to make some great reservations! If you prefer a bit more spontaneity with dining, you can always try Mobile Dine Walk-up Availability and Mobile Food & Beverage Ordering.

    Elizabeth, I trust that you will get your ticket issue resolved. We cannot wait to welcome you to the magic. Happy Planning!

    Magic and memories,

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Related Video

  • thumbnail image for Mobile Order Dining

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.