Dad and Child
  • On Jul 16, 2020
    Tim from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I just bought 2020 Military Salute tickets for our trip next March. I linked them to my account and when I tried to make Park Reservations in March, it won't let me. I know they extended the expiration date to Sep 21, not sure if they have updated yet.

    Hi Tim,

    Welcome to the Disney Parks Moms Panel! 

    First, let me say thank you for your service! Second, I have to say I am thrilled to see you planning what I shall presume is a much-needed vacation to the Walt Disney World Resort. You are correct that the ticket expiration date may be what is giving you some trouble with making those Disney Park Pass selections.

    To check the expiration dates on those tickets, log into My Disney Experience. Once logged in, click on My Plans. Underneath My Plans, Reservations, and Tickets, you should see a tab that says Daily Itinerary and one that says Tickets & Memory Maker. If you click on the tab that says Tickets & Memory Maker, you should be able to see the actual expiration dates of your tickets. If not, try using the My Disney Experience Mobile App and click on Tickets and Passes. 

    If your tickets have been extended and you still cannot make any Disney Park Pass system selections, I recommend that you contact a Cast Member in Website Support at 407-939-4357. If your ticket dates have not yet been extended, you may want to contact a Cast Member in Existing Tickets at 407-566-4985 to make sure your tickets were eligible for a date extension. I can also say that it took a little while for us to see our Annual Pass expiration dates extended automatically. The day I tried to call, the passes were literally automatically extended while I was on hold for a Cast Member.

    Tim, as you prepare for your visit, do be sure to review the travel updates as well as updates for Walt Disney World Resort Hotels, Dining Experiences, and theme park experiences. If you have a few superheroes-in-training in the family, be sure to show them how to prepare for their next Incredible Disney Day. And since it sounds like you might be the lead superhero, be sure to find everyone's supersuit accessories - we are thrilled to welcome you back to a world of magic

    Magic and memories,
    Donyell 
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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