• On Mar 16, 2021
    Phyllis from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Just bought military salute plastic ticket which doesn’t have a 17 digit ID in order to link a park reservation. What should I do? There is a scratch off after a 13 digit number. Should I scratch that off?

    Welcome to planDisney, Phyllis!

    As one of the military moms on the panel, I would like to thank you for your service. I’m so glad to hear you’re planning a visit to the Walt Disney World Resort!

    You’ve purchased your Military Promotional Theme Park Tickets and are ready to get those linked and ready. So exciting! Let’s walk through the process. I’m going to walk you through the steps using the My Disney Experience Mobile App, because it has a handy barcode scanner feature. The steps are very similar using the desktop version.

    Login to the app and click the three horizontal lines in the bottom right corner. Then, select Tickets and Passes. From there, tap the “+” in the top right and tap “Link Tickets & Passes.” Using your plastic ticket cards, you can tap “Scan Code” and use the barcode scanner on your phone to scan the barcode on the back of each ticket. If the scanner is acting up (I can get it to work about half the time), you can use the “Enter the ID Code” field to enter your ticket number. If you tap “Where is the ID number” you will see several examples of different ticket types; this can help you find yours. You will scratch off the hidden section of your ticket number to reveal the full number. Once the system has accepted the ticket, follow the steps to link it to each Guest in your party. I like to use a permanent marker to note the name of each Guest on the ticket they’re assigned to; this makes the activation process go smoothly when you arrive at Walt Disney World Resort. 

    You’ll be able to do all your planning with those tickets linked, but they’re not activated until you visit a Guest Relations location at Disney World. Bring the ticket cards and your military ID with you; if you’ll be using MagicBands, the Cast Member will scan each one as the tickets are activated. This process is pretty quick, but leave time in your plans as you won’t be able to enter a theme park until this process is complete.

    Phyllis, once you’re tickets are added, be sure to make Disney Park Pass reservations for each day of your stay. As capacity is limited for health and safety reasons during the phased reopening of the Walt Disney World Resort, every Guest needs a Disney Park Pass Reservation to enter a theme park. Follow the steps on the Disney Park Pass webpage to select your theme parks.

    If you have any trouble linking your tickets, the friendly My Disney Experience help desk Cast Members are ready to assist you; you may call them at (407) 939-4357.

    As you continue to make your plans, please come back and see us if you have any further questions. It’s always a pleasure to help a fellow military family with their Disney dreaming.

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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