AA: Girl; Water Slide; resort
  • On Feb 10, 2024
    Trevor from MB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought memory maker online but I cannot see it linked to my account on the Disney app. Should I see the memory maker in my app, if so, how do I sync it?

    Welcome to planDisney, Trevor. It's always nice to make a new friend!

    If you'd like to verify that Memory Maker has been linked to your account, all you have to do is sign into your My Disney Experience account on a computer, select "My Plans" from the My Disney Experience dropdown menu, and scroll down until you see the heading "My Plans, Reservations and Tickets." Under this heading, select "Tickets, Passes & Memory Maker." If you scroll down, you'll see "Memory Maker Purchases" and this is where you will see your Memory Maker package listed. Please note that Memory Maker is only assigned to one person so if you don't see it, just double-check to whom it was assigned and have them check their account if it wasn't you! If you still see that it's not linked to anyone's account, you can go to the linking page and follow the prompts.

    Once you are on your vacation at the Walt Disney World Resort, you will need to activate this service so that the watermarks do not show on your photographs. When you have had at least one picture taken, log into your My Disney Experience mobile app, select the 3 horizontal lines at the bottom right-hand corner, and select "Photos." Click on one of the photos (you may have to click twice) and an option to activate your Memory Maker should come up. Once activated, the watermarks should no longer be on any already taken photos and any other photos taken within the Memory Maker window. Please note that others in your party who are connected to you through your My Family & Friends list (whom you've given access to see your photos), will be able to take pictures and see the photos, but they will still have the watermark. If you'd like to share photos with them, you'd simply have to download them before sharing! 

    Trevor, if you have any other questions, please be sure to reach out again. Have an incredible vacation and take lots of amazing pictures!

    In your heart are the memories and there they will always be,
    Matt
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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