Disney 100 DCA; trolly; night
  • On Sep 19, 2023
    Melissa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought magic passes for my son and I in 2021 but we never were able to come to the park and activate or use the passes. Can those funds be used to buy tickets or a magic pass when/if that opens to new passholders again?

    Hiya Melissa. Thanks for sharing another great question with us at planDisney. Oh dear, I'm so sorry to hear that you weren't able to activate and use your Magic Key passes as initially planned. Let's take a look and see what we can do about that.

    While most wholly unused tickets can be applied toward the purchase of a new theme park ticket (of equal or greater value), I double-checked with a friendly Cast Member for your specific situation to be sure. After chatting with the Cast Member, they shared it would be best for you to reach out directly to the Magic Key phone line at (714) 781-7277 for assistance. They are open every day from 7:00 a.m. to 9:00 p.m. Pacific Time and will be able to look up your account and tell you exactly what your options may be. 

    It's a great time to be a Magic Key holder at the Disneyland Resort. There are so many wonderful things happening at the resort - Halloween Time is currently in full swing which will be followed by the Holidays at the Disneyland Resort. Not only that, the newly reimagined San Fransokyo Square also recently opened with so many new and fantastic eats. I recently returned from a visit and was able to cross a few items off my must-try list as well as meet Baymax and give him a squishy hug. I was most definitely satisfied with my care.

    Melissa, while this wasn't a direct answer, I hope this information is helpful to know what next steps you will need to take. I'll be wishing on an evening star that everything works out for you and I hope that you're able to visit the Happiest Place on Earth soon as a Magic Key holder. Come back to visit us with any other questions that we can help answer. 

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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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