Hi Edgar! Welcome to planDisney! Thanks so much for sending us this great question.
I'm sorry you haven't been able to use your
Disneyland Resort Magic Key yet. A Magic Key Pass will expire if it is not activated within one year from the date of purchase, and upon expiration, such expired pass may no longer be activated or have park reservations scheduled for it, and any existing park reservations for such pass will be canceled. Because the Magic Key Pass was purchased two years ago, the pass has already expired and can no longer be activated.
Refunds are not given for expired passes, but the amount you paid for an unactivated, expired pass may be applied towards the purchase of a new pass (subject to availability) at the then-current price so long as the new pass purchase price is equal to or greater than the amount paid for the original pass.
I hope this information helps answer your question. If you would like to know what Magic Key Pass you can purchase with the amount you have spent, you could call the Magic Key Membership Services line at (714) 781-7277 for assistance.
If you have more questions about
The Happiest Place on Earth, please stop by
planDisney again. We're all ears, and we would love to help!
Wishing you magic,
Lisa