• On Dec 3, 2018
    Jennifer from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We bought magic bands because we were going to stay off property. We have now decided to stay on property. Can I return the magic bands I purchased?

    Hi Jennifer,

    Thanks for visiting Disney Parks Moms Panel.

    How exciting that you've changed up your Walt Disney World vacation plans to enjoy a stay at a Walt Disney World Resort hotel! There are so many great benefits to staying at a Walt Disney World Resort hotel like the complimentary Disney's Magical Express and the Extra Magic Hours. I always recommend choosing one of the Resort hotels for a magical stay.

    As you likely already know, as a Guest of a Walt Disney World Resort hotel, you'll receive complimentary MagicBands. I love the cool convenience of MagicBands and all the little magic they perform to help make a stay even easier. I also love that you can customize your MagicBands by selecting from their color options and adding a personalized name.

    When it comes to returning the MagicBands you purchased, unfortunately I think the answer is likely an "it depends" based on the store where you purchased them and that store's specific policies and whether or not you have already synced them up with your My Disney Experience account. I know, for example, that ShopDisney.com does not typically handle returns for MagicBands unless perhaps there was an issue with defects or damages. My best suggestion is to contact the store where you purchased your MagicBands and check out your options for returns or exchanges.

    The great news is that you're about to enjoy all the magic that's awaiting you at your Walt Disney World Resort hotel.

    Jennifer, here's wishing you a wonderful Walt Disney World vacation.

    Enjoy your Disney!

thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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