• On Jun 12, 2018
    Betty from CO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I bought magic bands for my granddaughter and myself. I linked them to my account, hotel, tickets, fastpass, dining reservations but when I go online and look the are active and her character is there buy mine is not. Will they both work with cc and acct

    Hi Betty! I love that you are visiting Walt Disney World Resort with your granddaughter! What a magical vacation the two of you will share!

    I'm sure you are fine but given that you will be at Walt Disney World Resort in 4 short days, I want to confirm that everything is as it should be with your My Disney Experience account.

    Please give the amazing Cast Members with My Disney Experience, MagicBands and FastPass+ a call at (407) 939-4357. They will assist you with your account and make sure you are ready to enjoy the magic at Walt Disney World Resort.

    I have called in a handful of times with questions regarding my account. The Cast Members are always so patient and friendly. They help me navigate through My Disney Experience to ensure my account is set up the way it needs to be. I know they will do the same for you.

    Please let me know if you need any other information as you prepare for your vacation. Thanks so much for sharing this very important question with the Disney Parks Moms Panel! Enjoy every magical moment of your Walt Disney World Resort vacation with your granddaughter!


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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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