• On Sep 16, 2021
    Judy from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought and made park reservations for my party of 5. My daughter scanned the tickets into her phone but the park reservations are not showing up on her phone. We are worried she will not be able to try and get a virtual que. What should we do now?

    Hiya, Judy! Welcome to planDisney and thanks for your question!

    With your theme park tickets and park reservations in place, you should be good to go for your upcoming trip! Sometimes plans are a little difficult to find in the Disneyland app, but you can always double check your reservation details online by clicking the "Ticket and Reservation Details" link under the "My Disneyland" menu.

    There is also a new way to confirm your party before joining any virtual queues. Up to 60 minutes before a virtual queue opens, you can confirm your party in the Disneyland app. In the app, tap the icon with the three horizontal lines and then tap "Virtual Queues." Next, tap to join a virtual queue and then select the attraction you want to ride. You can view the party that the app automatically generates based on valid tickets linked to your account, but you can make modifications to that party as needed.

    Once everything with your party has been confirmed, remain on the "Review Details" screen. You will drag down to refresh that page when the virtual queue opens for the day (either at 7:00 a.m. or noon) and then tap the "Join Virtual Queue" button. If you leave the "Review Details" screen, your party changes will not be saved and you will have to redo them when you want to join the queue. 

    I hope this helps! Have a fantastic time at the Happiest Place on Earth!

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Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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