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Star Wars Galaxy's Edge First Order Cargo
  • On Apr 4, 2024
    Luis from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi we bought a lightsaber last year and only turned it on once and now it’s not working it does not want to turn off

    Hi Luis!

    Bright Suns! I'm sorry that your lightsaber is malfunctioning, I know that can be very frustrating.

    If your lightsaber was purchased from Savi's Workshop you might try calling the phone number listed toward the bottom of that webpage where it says "Additional Questions" to see if a Batuu resident has any Jedi-esque advice. Another option is to contact a more earthly Cast Member by calling the Merchandise Guest Services phone number. Both of these options should help you get a transmission to someone who can help.

    As an engineer myself, there is one thing I always try with a piece of equipment that isn't cooperating: replacing the batteries. When you're removing the batteries and replacing them make sure that you press the battery pack down and twist it so it's locked in. The red arrows should be aligned and pointing toward your Kyber Crystal. If a new fuel source doesn't help then it's time to place a transmission, either by phone at the numbers linked above or by emailing merchandise.guest.services@disneyparks.com and giving them as many details as you can.

    I hope you'll be able to get your lightsaber back in working order, Luis! May the Force be with you!

    Keep moving forward!

    Amanda
       
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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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