Star Wars Galaxy's Edge Guests Walking Entry
  • On Apr 8, 2022
    Ricardo from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought a lightsaber at Disneyland’s Savi Workshop less than a month ago and it won’t turn on anymore. It’s been sitting on display this whole time so I’m not really sure why it’s not working. I’ve disassembled it and put it back together with no luck.

    Bright suns, Ricardo, and welcome to planDisney

    I sense the Force is strong with you, so I’m sorry to hEAR that you’re having issues with your new custom lightsaber from Savi’s Workshop – Handbuilt Lightsabers. My son built his own legendary lightsaber a couple years ago, and I was able to attend as his Guest. It was definitely an experience I’ll never forget! 

    Just like you, my son started having issues with his lightsaber shortly after he bought it. We discovered that he needed to change the three AAA batteries that power the lightsaber. Here are some instructions to help you check your batteries, too: First, look for the cylindrical battery pack in the bottom of the chassis – it’s hidden by the pommel cap. You’ll see that the pommel cap attaches to the bottom of the hilt. So, you’ll need to remove the cap and the attachment holding the battery pack in place. Next, you’ll slide the pack out, replace the batteries, reinsert the pack and the attachment, and place the pommel cap back on the hilt. I sure hope this helps you!

    If changing the batteries doesn’t help, I recommend sending an email to merchandise.guest.services@disneyparks.com. In your email, include an image showing your proof of purchase, whether it’s your receipt or a portion of your credit card statement that proves you purchased your lightsaber from Star Wars: Galaxy’s Edge. You can include a brief description of the issue you're having, or even a video if you’re able to capture it. This will help narrow down the issue so that the Cast Member can help you come to a solution faster. I can’t wait for your lightsaber’s Kyber Crystal to glow brightly once again, Ricardo! 

    If you have any other questions about your lightsaber, you can call the Disneyland Resort’s Star Wars: Galaxy’s Edge Experiences phone line at (714) 300-7805. The Cast Member I spoke with was super helpful in giving me the above information to pass along to you.

    May the Force be with you!
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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