Rising moons, Freddy, and welcome to
planDisney!
It sounds like you recently traveled to a galaxy far, far away, and that you made an exciting purchase of a Legacy Lightsaber. I’m sorry to hEAR that you’re having difficulties with it now that you’re safely on your home planet.
My family actually had a similar issue shortly after purchasing a lightsaber in
Star Wars: Galaxy’s Edge too, but the issue was fixed upon changing the batteries. Since you already changed your batteries, it sounds like you’re experiencing a different problem than we did. So, for your next step, I recommend sending an email to
merchandise.guest.services@disneyparks.com. In your email, include an image showing your proof of purchase, whether it’s your receipt or a portion of your credit card statement that proves you purchased your lightsaber from
Star Wars: Galaxy’s Edge. You can include a brief description of the issue you're having, or even a video if you’re able to capture the problem. This will help narrow down the issue so that a Cast Member can help you fix the issue faster.
If you have any other questions about your lightsaber, you can also call the Disneyland Resort’s
Star Wars: Galaxy’s Edge Experiences phone line at (714) 300-7805 for additional support.
Freddy, did you hEAR that Darth Vader has returned to
Disneyland Park for a limited time? In addition,
Hyperspace Mountain will only be available through July 4, 2022. So, if these are on your
Star Wars bucket list, I recommend another visit to the Happiest Place on Earth soon.
May the Force be with you, and best of luck with your lightsaber!
Kristin