Welcome to planDisney, Taylor!
I hope that you enjoyed your most recent venture to
Star Wars: Galaxy's Edge. I could sure go for a Ronto Wrap from
Ronto Roasters right about now. A tall glass of blue milk from the
Milk Stand wouldn't be a bad idea either!
I'm so sorry to hear that your Kylo Ren Legacy Lightsaber isn't working properly. The First Order is known for getting its lightsaber materials from "shady" sources. However, the good folks at
Dok-Ondar's Den of Antiquities usually make sure their products are up to industry standards.
I've just received a radio call from my contact in Batuu, and they suggested that you call Merchandise Guest Services at (800) 328-0327 between 8:00 a.m. and 6:00 p.m. (EST). You'll be able to speak to a friendly Cast Member and they can advise you from there.
I hope that you get the help you need, Taylor. As you look forward to your next visit to Walt Disney World (I mean, we're always planning our next visit, right?), you might want to check out the new
planDisney podcast.
May the Force be with you!
Mike