Family with Mickey and Minnie
  • On Sep 2, 2022
    Erin from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought genie + and went at the beginning of June and forgot to download my photos. Is it too late? Are they gone?

    Hi there, Erin! Thanks for taking the time to send in your question to planDisney! I'm happy to help.

    It sounds like you had a good time saying "cheese" with "The Big Cheese!" I love that Disney Genie+ Service at Disneyland Resort includes unlimited PhotoPass downloads, which is a great way to ensure everyone has a picture-perfect day. According to the PhotoPass Expiration Policy, the photos in your Disneyland Mobile app will expire 45 days from the date they were taken. However, don't despair! I spoke with a Cast Member on the Disney PhotoPass Team, and he said that the images remain in their system for an entire calendar year. Give them a call at (407) 560-4300 and ask for an Expiration Extension; you may have to pay a small fee. 

    Erin, did you hear the news announced at the D23 Expo that the Mandalorian and Grogu are coming to us from a galaxy far, far away? Starting this November, they'll be meeting guests in Star Wars: Galaxy's Edge in Disneyland Park. Wouldn't that be the perfect spot for a PhotoPass experience?! Visit the Disney Parks Blog for all the latest information about what's coming to Disneyland Resort. There are lots of good reasons to plan another trip!

    We hope to see ya real soon, Erin!

    Eean
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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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