• On Feb 14, 2022
    Jonathan from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We bought the genie pass but would like to learn more about using the concierge. Jonathan

    Hey there, Jonathan! Thanks so much for stopping by planDisney with your question. I could not be more excited that you’ll be arriving at the Happiest Place on Earth in a matter of days! 

    Let me start by describing some of the exciting features of Disney Genie which have been helpful to me. Within the Disneyland mobile app, click on “Tip Board” and go to “My Day.” You should see an area labeled “Get Started with Disney Genie!” where you can leverage the complimentary portion of the service to note your interests and priorities, so Genie can put together an itinerary for your visit. 

    Disney Genie+ (which is the extra service I believe you have already purchased) is going to give you access to attractions much more quickly! My family and I always purchase Disney Genie+ so we can do more during our days at the parks. Here are a few tips to unlock the cosmic power of Genie+:

    • When you purchase Genie+, you get access to 19 Lightning Lanes. Check out the list of attractions that include Lightning Lanes. You can use one Lightning Lane per attraction per day. The Lightning Lane queues are far shorter than standby queues.

    • There are three attractions not included in Genie+, with Individual Lightning Lanes you can purchase “a la carte” with or without Genie+. These are three wishes worth making!

    • The easiest way to find available Lightning Lane windows is in the Disneyland mobile app under the Tip Board. The attractions that have Lightning Lanes will be labeled with “LL Disney Genie+” and give you the option to book the experience. 

    • You can make your next selection immediately after your current selection is redeemed. Or, if it’s been more than 120 minutes from the time you made the selection, guess what, you can make another selection! Example: at 9:00 a.m. you made a Lightning Lane selection for Space Mountain and the arrival window starts at 2:00 p.m.. At 11:00 a.m. you can make another selection even though you haven’t redeemed your Space Mountain Lightning Lane yet. Pro tip – set a timer on your phone to remind you when you can make the next selection. 

    Jonathan, I hope you enjoy the whole new world that Genie will show you. You ain’t never had a friend like him! 


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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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