Multigen Fam at Stromalong Bay
  • On Jun 18, 2023
    Kayla from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there, I bought all my family’s Disney tickets through my app. I have my party all on my friends and family list - I assigned everyone’s park tickets to their accounts however none of the tickets are showing on their app.

    Hello there, Kayla!

    It sounds like you are a Walt Disney World Vacation planning pro, from purchasing tickets to adding your family to your “My Family & Friends List.” Now let’s try to figure out why everyone’s park tickets aren’t showing up in their accounts. Kayla, if you are using the My Disney Experience mobile app and experiencing trouble, sometimes I switch to using my computer to do my vacation planning. 

    First, let’s make sure your tickets are linked to your account. On your My Disney Experience account, select “Tickets, Passes & Memory Maker” under “My Plans” to see your tickets. You should see your tickets and be able to reassign them to each person in your party. If your tickets don’t appear, you can link them manually with your Confirmation number. 

    Kayla, I believe there was one time when my family couldn’t see all of their plans when they didn’t completely accept the “My Family & Friends List” request. Make sure that each person in your party received the email notification and chose to accept the invitation. Once the members of your party accept the invitation, you’ll see a tick next to their name in your Family & Friends list. 

    If this doesn’t work, I recommend that you give a Cast Member with Existing Tickets a call to discuss your situation. They may be able to peer into your account and figure out what may be going wrong with a bit of pixie dust. 

    May the magic be with you!

    Melanie
thumbnail image for Melanie

Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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