Disney 100 DCA
  • On Jan 19, 2023
    Billy robert from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought my family friends magical key passes as a surprise gift. They had also bought passes at the same time. All the passes are issued to the same people and address. They are now all duplicates. What can I do? None of the passes have been used yet.

    Hey there Billy Robert, and welcome to planDisney! I'm so happy you thought of us as a helpful vacation planning resource for Disneyland Resort!

    First, can I just acknowledge how special it is that you thought to surprise your friends with Magic Key Passes? What an amazing gift! But, it does sound like a predicament to have multiple passes assigned to the same Guest. The terms and conditions of the Magic Key Program do indicate that passes are non-refundable, but if they have not yet been activated or scanned at park entry you may have some options available to you. The Cast Members in Guest Services will be able to help you sort out the details of your specific circumstances. I suggest reaching out to them by locating the "Magic Key Holders" phone number in the Contact Center, or you can initiate a live chat with a Cast Member through the Disneyland mobile app. You may want to have the confirmation numbers for both purchases on hand, just in case they need to reference them. 

    I hope this gets sorted for you quickly, Billy Robert, and that you enjoy an entire year of unforgettable moments as Magic Key Passholders! If we can help offer any other advice or recommendations as you plan your visits to the Happiest Place on Earth, please come back and visit us as planDisney!

    Wishing you Wondrous Journeys,

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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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