• On Feb 12, 2020
    Mariceli from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought the family annual passes.Daniel was not able to join us, & has not yet been able to use his annual pass.When I was at Disney World, the attendant said I must be present with him, when he is ready to use it.Is this correct? I can't go now.

    Hi Mariceli,

    Thanks for stopping by the Disney Parks Moms Panel, and welcome to the passholder family. Being a Florida Resident annual passholder is awesome. Not only do you get many days of admission to the theme parks over the next 12 months, but you also will be able to take advantage of a wide range of passholder benefits and discounts.

    If I understand your question correctly, you purchased annual passes for several members of your family but one member, Daniel, has not yet activated his pass. Passes are valid for one year from first use, so he still has a full year of Disney fun ahead of him.

    When you activate a specially priced Florida Resident pass, each adult must show proof of a Florida address.  That proof of residency usually is a drivers license, state ID or a Florida-based military ID, but if you don't have those, other forms of ID can be used. 

    What I don't know from your question is how old Daniel is. If he is an adult, I would think he could activate the pass on his own. If he is a minor, however, it is likely that you would need to be with him to show the proof of residency.

    Because you have an unusual situation, Mariceli, you may want to call the special line dedicated to passholders, (407) 939-7277. You also can email passholder support, but I think you may have a faster resolution if you call.

    And here's a reminder from a long-time passholder:  Make sure you indicate that you are a passholder whenever you buy a meal, a souvenir, a special events ticket or book a resort reservation to take advantage of every possible discount.

    Thanks again for your question. I hope my answer helps you get a resolution for your issue so that your family can all enjoy a Walt Disney World visit together real soon. Enjoy!

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Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
Learn More About Wilma

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