Teens Taking Selfie with Donald Duck; in front of the castle during the day; front of bridge
  • On Mar 18, 2025
    Donna from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought my enchant magic key in November and except for a letter congratulating me on becoming a member I have received nothing else. I read a letter from another key holder and they were told to expect a package including a magnet. Who do I contact.

    Hi Donna,

    Thanks for visiting planDisney. You’ve unlocked the magic of the Disneyland Resort by purchasing a Magic Key! Let’s talk about all the extras you can enjoy with your Magic Key.

    As you mentioned, you should expect to receive your Magic Key holder magnet. You should receive your magnet in the mail within 6 to 8 weeks after purchasing your Magic Key, although it might take a bit longer since you live outside the country. It doesn’t hurt to call the special phone number for Magic Key holders and let a Cast Member know if you haven’t received it yet. Did you know that if you decide to renew your Magic Key next year, you’ll receive a magnet with a new design?! I’ve seen quite a few cars here in Southern California with a collection of past designs.

    Once you become a Magic Key holder, be sure to take advantage of your benefits. I love dining at the Magic Key Terrace, an exclusive dining option for Magic Key holders. If you haven’t tried the Emperor's New Flatbread yet, I highly recommend it—it’s delicious! The Food and Wine Festival is currently taking place at California Adventure, and as a Magic Key holder, you can get a discount on the Sip and Savor Pass. You’ll also receive a special lanyard to wear with your pass. Don’t forget about your general benefits as an Enchant Key holder! You get 10% off select dining and merchandise, a 25% discount on a Lightning Lane Multi Pass, and unlimited downloads of any photos you take with a Disney PhotoPass photographer. Be sure to follow @disneylandmagickey on Instagram to stay updated on the latest offers for Magic Key holders.

    I hope this information was helpful, Donna. If you have any other questions or need assistance planning, feel free to reach out to me or one of my fellow panelists. We’d be happy to share our thoughts.

    See you in the parks!

    -Melinda
thumbnail image for Melinda

Meet the Panelist: Melinda, California

Hello from sunny SoCal! I’m Melinda Grant, an educator and a lifelong Disney enthusiast. As a Southern California native, I grew up going to the parks with my family. My park days look a little different now that I am transitioning from being a “Childless Millennial” to a “Disney Mom.” You can find me with my toddler eating popcorn and singing loudly! I am looking forward to helping you plan a magical trip to my favorite place, Disneyland!   Learn More About Melinda

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