Belle at Disney Princess Breakfast
  • On Dec 27, 2021
    Alyssa from CA Asked

    I bought Disneyland tickets on the web and my confirmation email came with QR codes. Online answers suggest I was supposed to receive an email with a barcode to add to my Disneyland app but I didn't. How do I get a barcode?

    Welcome to planDisney, Alyssa!

    I’m so excited that you are just about set to enjoy a magical visit to the   Disneyland Resort. When I recently purchased theme park tickets for my family, I believe I had a similar experience. Though my confirmation email arrived, I didn’t have any ticket number barcodes to scan. Fortunately, the tickets were automatically associated with my Disneyland Resort account when I logged in using that account within the Disneyland app. Normally, you should see your tickets within the “Tickets and Passes” section of the app. If they aren’t there, here are a few suggestions to consider:

    • Visit the app store for your device to make sure you are using the latest version of the Disneyland app.
    • Log out of your account in the app and log back in. Make sure to use the same account used during your ticket purchase.
    • Hopefully it doesn’t come to this, but sometimes deleting and reinstalling the Disneyland app helps with situations like this.
    • If all else fails, you may contact the Website Support line for additional assistance.

    Tony’s Tip: During your visit, you’ll want to use the Disneyland app to access your tickets, of course. I also highly recommend using it for Mobile Food & Beverage Orders. You can even plan ahead and select pickup times later in the day as soon as you know what you want to order.

    I hope you enjoy your visit to The Happiest Place on Earth, Alyssa! Please come by planDisney with any other questions you may have.

    ~Tony
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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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