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Sleeping Beauty Castle at Disneyland Paris
  • On May 27, 2025
    Leen from Kaafu atoll Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have bought disneyland park tickets online and received payment confirmation. It states thati will receive email that contains details of how to access my tickets. I have not yet received the email. How long does it normally take?

    Bonjour!

    Welcome to planDisney, Leen! Thank you for visiting us today with your question about your upcoming trip to Disneyland Paris this August. Now that you have booked, the countdown really begins! I have just arrived home from my most recent trip to Disneyland Paris, and am ready to start counting down again!

    Ordering Disney Park tickets online is extremely easy, and after purchase, you will receive a confirmation email from Disneyland Paris within 4 hours, usually. Therefore, it's a good idea to check your junk mail as well. If you have yet to receive this confirmation email including details required to link your confirmation number to the Disneyland Paris app, so you can access your tickets, please contact Disneyland Paris, where a Cast Member will be able to help you.

    You will be visiting Disneyland Paris at such an exciting time! The Disney Music Festival has kicked off and is taking over Disneyland Park! My family enjoyed the entertainment so much, in particular, we recommend taking the time to see the Disney Music Hits Concert in Discoveryland and The Grand Orchestra Finale just in front of Sleeping Beauty Castle.

    I hope this answers your question, Leen, and that you get hold of your tickets soon! Have a brilliant time at my favourite holiday destination in Europe! If you have any further questions as you plan your trip, please reach out to me. I'd love to help!

    See ya real soon!
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, United Kingdom

Hi there! I’m Matt, a husband, dad to two adventure-loving boys, a HR professional, and a proud Disney adult from the UK. My Disney journey began with my first visit to Disneyland Paris as a child, and since then, I've had the joy of visiting every Disney theme park destination around the world. When we're not on a Disney vacation, we're busy planning the next one! I can’t wait to share my tips and experiences to help you create your own unforgettable Disney memories. Learn More About Matt

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