Photo of a large jack'o'latern decoration on Main Street
  • On Jun 22, 2023
    Kathryn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought a Disneyland costco package and followed the directions to link my reservation to my disney account. But when I try to reserve my days in the park it doesn’t load or direct me back to park reservation. What should I do?

    Hi there Kathryn, welcome to planDisney!  We're so glad you're here!

    How exciting that you'll be visiting the "Happiest Place on Earth" during Halloween time!  It's one of my favorite times of the year to visit, the pumpkins and décor all throughout the resort is spectacular!  

    I'm sorry to hear you're having trouble with your theme park reservations, let's take a closer look to get this straightened out.  Make sure you're logged into your Disneyland account on the Disneyland Resort site, and then navigate to theme park tickets and reservations.  Click on "Make or Modify Park Reservations" and you'll be directed to the theme park reservations page.  I would then click on "Retrieve Hotel Reservation" where you'll be able to type in the confirmation number you received from your Costco package confirmation email, and your arrival date.  From there, you should be able to secure your theme park reservations.  

    I'm crossing my fingers that you should be good to go once you follow those steps, but if not, do not worry!  I would reach out to a helpful Cast Member via the Tickets guest services line, and hopefully they can get your reservations sorted out.  

    If you have any other questions Kathryn, please do not hesitate to come back to planDisney and ask!

    Have a magical day!
    Melissa
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Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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