Hi Rafael, and welcome to planDisney!
I am feeling a mix of emotions right now! I am happy that your family is gearing up to visit
Walt Disney World Resort, but I am also sad that you will not be able to join in the excitement. No worries, they will be able to come back and tell you all about their adventures.
The good news is that your presence is not required for them to utilize their theme park tickets. Once you add the guests to your
Family & Friends List, be sure to assign the ticket to each guest. Using the
My Disney Experience Mobile app, select “Tickets and Passes,” find the ticket in question, and “Reassign Ticket” to that user. You can generate a theme park ticket via the
Disney MagicMobile Service to grant them access. Once created, share the pass through your smartphone’s messaging system, and they can save it to their digital wallet. Alternatively, they can use a
MagicBand to access their tickets.
Please return and let us know how we can further assist you before your arrival.
Have a magical day!
Raquel