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  • On Mar 16, 2022
    Ana from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just bought my Disney tickets at the ticket center in Hollywood Studios. The cast member added the park reservation. However, I’m trying to add them to the my Disney Experience app and none of them are valid? I paid already, how can this be fixed?

    Hi Ana!

    I'm excited to hear that you are getting ready for a return trip to Walt Disney World Resort, but I'm sorry to see that you are having trouble linking your tickets to your My Disney Experience account! Linking your tickets is extremely important because it will allow you to access the awesome tips from Disney Genie and make Lightning Lane reservations for your magical vacation. Be sure to download the My Disney Experience mobile app so you can manage all of your vacation plans right from your smartphone!

    It sounds like you have already tried linking your theme park tickets and it wasn't successful. If you received your tickets on a ticket card, you can try using the My Disney Experience mobile app to link your tickets via QR code, which I have found to be easier than typing in 12-digit ticket IDs. I also recommend that you double-check your account to see if your tickets were linked when you purchased them. You can do that by visiting the Tickets section of your My Disney Experience account. This will allow you to see all of your theme park tickets and the tickets belonging to the members of your Friends & Family List. If you are still struggling with your tickets, I recommend that you call the My Disney Experience experts so they can help you get your tickets linked.

    Ana, since your upcoming trip is just around the corner, I hope you are following the Disney Parks Blog! It's the best place to get the latest announcements about everything you can experience during your trip. And feel free to come back to see us if you have additional questions as your visit approaches! T-T-F-N, ta ta for now!

    ~Crystal
thumbnail image for Crystal

Meet the Panelist: Crystal, Colorado

Hi! I’m Crystal and I’m a wife and mommy to three little Mouseketeers. My husband and I have been enjoying Disney Parks since before we were married, and now we take our children to see Mickey and the gang as often as we can, while  managing my oldest son's food allergies. Planning is key for my family to ensure that everyone has a safe and fun trip to our favorite place and it can be just as exciting as the trip itself. I can’t wait to help you plan your next adventure there, too! Learn More About Crystal

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