Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Dec 20, 2022
    Megan from Cheshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have bought 4 Disney tickets online for my family however I can only add mine as a pass on the Disney app. When my family try to scan theirs onto their phone it comes up with an error code. How can I get their passes onto their phones?

    Hi Megan,

    Welcome to planDisney and thank you for your question! Your trip is so close, can you feel the magic?

    Megan, they might be receiving the error message because the tickets are already linked to your account with the confirmation number or ticket numbers. Usually, you aren’t able to add the confirmation or ticket number to multiple accounts, instead you share your plans with those guests. 

    So, instead of adding the tickets by entering the ticket codes, I suggest that you use Disney MagicMobile Service! This is a simple way to add your family’s tickets to their mobile devices so they can scan in on their own.

    Once you confirm that everyone’s ticket is in your My Disney Experience mobile app, select the three horizontal lines in the lower right corner and select the box titled “Disney MagicMobile”. On the next screen, select the “+” button and then create a pass for each individual in your party. Once that step is complete, you can send the passes to each person’s digital wallet! From there, each guest will be able to scan into the Mickey turnstiles on their own. Disney MagicMobile Service is also useful for Disney Genie+ and scanning into Lightning Lanes as well. 

    Since your trip is coming up soon, I want to make sure that you’ve already booked your Theme Park Reservations for each day. Remember, a ticket plus Theme Park Reservation is needed for each member of your party to enter the Park.

    I hope this “Bit By Bryanna” helps for your upcoming holiday. If you have any last minute questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Related Video

  • thumbnail image for Holidays at Walt Disney World | planDisney Podcast – Special Episode

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.