Avengers Campus featuring Spiderman
  • On Mar 6, 2022
    Patrick from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought a Disney Spider Bot for my daughter yesterday while we were at Disneyland and after playing with it for a few minutes, the Spider bot started to have connection issues with the remote. It constantly disconnects after a few seconds of use.

    Hi there, Patrick! Welcome to planDisney! 

    I am so sorry to hear that your Spider-Bot is experiencing some technical difficulties. Sometimes technology can leave us in a web of confusion! I have spent some time troubleshooting your sticky situation, but it looks like you're going to need an entirely new Spider-Bot. After speaking with a friendly Cast Member over the phone, they shared a few options for how to get the process started.

    First, since you are within the return window, you could return your Spider-Bot for a new, working Spidey in person at the Disneyland Resort. Just bring the receipt from your purchase with you to wherever you bought the creepy, crawly little guy and they'll replace it with a new and improved model on the spot. Since I see that you may be local, I wanted to share this option with you first.

    If you aren't planning on heading back over to the Disneyland Resort anytime soon, you will want to reach out to the Guest Services team that handles Disney Theme Parks Merchandise. You can reach them over the phone at (877) 560-6477 or via email at merchandise.guest.services@disneyparks.com. If you choose to send an e-mail, it may be helpful to reference the date and location in which you purchased the Spider-Bot as well as an order number or receipt number if you have it. Knowledge is power! So the more info you can provide, the easier the resolution will be!

    Again, Patrick, I am sure you are disappointed with your new Spider-Bot, but once a Disneyland Cast Member waves their magic wand, you'll be up and running with your new 8-legged sidekick once again!

    Cheers from your friendly, neighborhood planDisney panelist,

    Ashley
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Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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