Hi there, Patrick! Welcome to planDisney!
I am so sorry to hear that your Spider-Bot is experiencing some technical difficulties. Sometimes technology can leave us in a web of confusion! I have spent some time troubleshooting your sticky situation, but it looks like you're going to need an entirely new Spider-Bot. After speaking with a friendly Cast Member over the phone, they shared a few options for how to get the process started.
First, since you are within the return window, you could return your Spider-Bot for a new, working Spidey in person at the Disneyland Resort. Just bring the receipt from your purchase with you to wherever you bought the creepy, crawly little guy and they'll replace it with a new and improved model on the spot. Since I see that you may be local, I wanted to share this option with you first.
If you aren't planning on heading back over to the Disneyland Resort anytime soon, you will want to reach out to the Guest Services team that handles Disney Theme Parks Merchandise. You can reach them
over the phone at (877) 560-6477 or via email at merchandise.guest.services@disneyparks.com. If you choose to send an e-mail, it may be helpful to reference the date and location in which you purchased the Spider-Bot as well as an order number or receipt number if you have it. Knowledge is power! So the more info you can provide, the easier the resolution will be!
Again, Patrick, I am sure you are disappointed with your new Spider-Bot, but once a Disneyland Cast Member waves their magic wand, you'll be up and running with your new 8-legged sidekick once again!
Cheers from your friendly, neighborhood planDisney panelist,
Ashley