Family with Mickey and Minnie
  • On Feb 16, 2020
    Jessi from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I bought the Disney flex pass yesterday along with the max pass for the year but it won’t let me download my pictures

    Hi there, Jessi! 

    Oh no! I wonder if that mischievous Stitch has been getting into trouble again. I'm sorry you are having trouble claiming your Disneyland Resort memories. It seems like something needs to be corrected with the linking of all the necessary pieces within your Disneyland Resort account. I recommend starting with logging in to view your linked Annual Passports. If your Annual Passport shows up as a "Shared Passport" rather than one of "My Annual Passports," it may be that your Passport is linked with a different account or needs to be removed and re-linked with your account, indicating yourself as the primary holder of the Passport. If after logging in to the same account that shows your Disneyland Resort Annual Passport and attempting to link your photos online you are still having trouble seeing or downloading the photos, I recommend giving the Disneyland Resort PhotoPass team a call at (714) 520-7106. You may also choose to send them an email.

    Disney PhotoPass photos are precious reminders of your magical experiences at the Disneyland Resort. From photos taken on select attractions to photos after a visit to the Bibbidi Bobbidi Boutique at the Disneyland Resort, and from photos at Character Dining experiences to fun family photos around the parks, you’ll want to find places along the walls of your home for these memories. They are sure to bring a smile to your face every time you see them.

    I hope you find a way to hold on to your magical memories, Jessi. Thanks for stopping by the Disney Parks Moms Panel. Please come again if you have any additional questions.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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