Mickey and Minnie Statues in Front of Fireworks
  • On Aug 9, 2022
    Stephen from NS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought Canadian tickets in 2017 and am booking now for 2023. The email says they are will call and I need to present the email to a ticket sales location to redeem. Is there a way to add them into the app so I can make park reservations before arriving

    Greetings, Stephen and welcome to planDisney!

    I am so glad to hear that you are planning a visit to Walt Disney World Resort to enjoy all the beloved and new experiences. As a fellow Canadian Disney fan, it would be my pleasure to assist you further to help you get to The Most Magical Place on Earth.

    Stephen, typically, any type of valid will-call ticket confirmation does require a visit to a Walt Disney World Resort theme park ticket booth or at the Disney Ticket Center at Disney Springs along with a valid photo ID to receive the physical theme park ticket cards. Furthermore, Guests typically are able to associate or link will call tickets to their Disney account by using the ticket ID number(s) located beneath the bar code on the paper or email confirmation. I would like you to try to link your theme park tickets to your Disney account using the ticket ID numbers to see what information you see on your Disney account by accessing the My Plans - Dining, Resort Hotel & Tickets area via the My Disney Experience planning tab on the main page once signed in to your Disney account online. If you do not see any information regarding your tickets, please contact a Cast Member at Walt Disney World Resort - Tickets for information and more support.

    If you are able to link the theme park tickets to your Disney account then when signed in to your My Disney Experience Mobile App any reservations and purchases should be visible. Stephen, at this point you should be able to proceed with making your Disney Park Pass - Theme Park Reservations for each day of valid theme park admission.

    Tips:
    Using your My Disney Experience Mobile App you can create a Disney MagicMobile pass to access your theme park admission from your digital wallet on your mobile device with Disney MagicMobile Service - it’s one of many ways to access the Disney magic.

    Update the Payment Method in the My Disney Experience Mobile App to enable many vacation app essentials such as Mobile Food & Beverage Ordering and purchasing the Disney Genie+ Service to save time waiting in lines for attractions that offer the Lightning Lane entrance.

    Stephen, it was my pleasure assisting you today. Please stop by planDisney anytime so that I may offer more first-hand tips and advice to optimize your visit to Walt Disney World Resort.

    Best Disney Wishes!
    Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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