• On Jan 10, 2022
    Caleb from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I bought California part tickets in Feb 2020. Covid hit and now we are finally planning to come as the Canada/USA border is open. My tickets don't seem to register when I try to Access them online. Need some help please. Thank you.

    Hey there, hi there, ho there, Caleb! You’re as welcome as can be to planDisney!

    I’m so sorry you weren’t able to use your theme-park tickets back in 2020! Life sure threw us a curveball that year, and I think we could all use some Disney magic to bring us some much-needed smiles and laughter!

    So, it sounds like you’re trying to locate your tickets on Disneyland.com, or on the Disneyland app. Most likely, your tickets aren’t showing up anymore because they have expired. However, I’m happy to report that all hope is not lost, Caleb! You should be able to apply the amount you paid for your tickets toward the purchase of new tickets for a future visit. I recommend calling a Ticketing Cast Member for assistance, so they can walk you through your options for making this change. You can also visit the Disneyland Resort Main Entrance Ticket Booths to do this, but since you’re traveling so far, I believe chatting with a Cast Member may be your best first step. You can also reach out to a Cast Member using the handy “Chat with Us” feature on the Disneyland app! 

    For all the latest park updates you need to know, check out this helpful page. From park reservations to face coverings, you’ll find all the most recent information in this one helpful spot.

    I sure hope you will be able to travel to the Disneyland Resort soon, Caleb! Please stop by with any additional questions you may have… I’m all EARs!

    Wishing you pixie-dusted adventures to come!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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