Star Wars Race
  • On Jul 10, 2022
    Isabel from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I bought a bb unit last week and when I got home and started using it it curves when moving forward and backwards. When I check to see if the head is in the upright position I notice that the 2 pieces that make up the head are always popped apart.

    Bright suns, Isabel! Welcome to planDisney.

    So you've recently returned from a trip to Star Wars: Galaxy's Edge? I trust that you had a great time exploring Black Spire Outpost. I always tell people to make sure they experience Batuu both in the daytime and in the evening. It's a completely different experience. 

    I see that you purchased a BB-series unit during your venture. Did you make your own at Droid Depot? If so, I'm confident that you had a blast. I'm a BB-series man, myself. I'm sure yours will prove to be a very dependable sidekick. 

    I'm sorry that your droid seems to have some sort of mechanical issue. I've just received a hologram message from my contact in Black Spire Outpost, and they suggested that you call Merchandise Guest Services at (800) 328-0327 between 8:00 AM and 6:00 PM (EST). You'll be able to speak to a friendly Cast Member and they can advise you from there. 

    I hope that you get the help you need, Isabel. By the time you visit Disney's Hollywood Studios again, I hope your droid is back to full functionality. 

    May the Force be with you!

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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
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