Bright suns, Isabel! Welcome to planDisney.
So you've recently returned from a trip to
Star Wars: Galaxy's Edge? I trust that you had a great time exploring Black Spire Outpost. I always tell people to make sure they experience Batuu both in the daytime and in the evening. It's a completely different experience.
I see that you purchased a BB-series unit during your venture. Did you make your own at
Droid Depot? If so, I'm confident that you had a blast. I'm a BB-series man, myself. I'm sure yours will prove to be a very dependable sidekick.
I'm sorry that your droid seems to have some sort of mechanical issue. I've just received a hologram message from my contact in Black Spire Outpost, and they suggested that you call Merchandise Guest Services at (800) 328-0327 between 8:00 AM and 6:00 PM (EST). You'll be able to speak to a friendly Cast Member and they can advise you from there.
I hope that you get the help you need, Isabel. By the time you visit
Disney's Hollywood Studios again, I hope your droid is back to full functionality.
May the Force be with you!
Mike