Hiya Stacy,
Welcome to planDisney! I'm so happy that you were able to take advantage of the special offer to receive a
Disney Gift Card with an
Annual Pass purchase. Being an Annual Passholder is such an incredible way to experience more magic at the Most Magical Place on Earth. I know that the offer expired on September 30th, but I really hope it returns in the future.
I'm sorry to hear you are having difficulty retrieving your Disney Gift Card. If you just recently purchased your Annual Pass, then wait 72 hours. I've been told that it can take up to that long for your eGift to arrive in your inbox (be sure to check your spam folders as well). If it has been longer than 72 hours, then I recommend reaching out to a Cast Member on the
Annual Passholder line for further assistance. They would be able to check and see if your Gift Card has been issued yet and navigate any delays.
I hope this was helpful, Stacy. If you are new to the Passholder Family, don't forget to check out the Annual Passholder Perks on the
website and the mobile app. There, you will find all the new and exciting offers, exclusives, and discounts available to you during your year of magic. As always, please don't hesitate to come back and visit us if you have any other questions.
Happy Planning,
Ashley F.