• On Feb 25, 2017
    Dawn from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We just booked WDW for Dec 2017. The last time we were at WDW was in 2015, then my son who has Type 1 diabetes was able to go to guest services to get a medical card for the lines. The lines can make his sugar drop really quick. Are we still able to do so?

    Hi, Dawn! Welcome back to the Disney Parks Moms Panel!

    I am so sorry that your son has to manage this horrible disease. Luckily, Walt Disney World Resort has long been a frontrunner in offering services to ensure that they are an inclusive family vacation destination. Recently, Walt Disney World Resort modified its Disability Access Service yet continue to offer it as an alternative to Guests who require it, while controlling its unfortunate abuse. With this service, you would receive a card, like you have in the past, with a return time based on attraction wait times. As Cast Members must assess each Guest on a case by case basis, you will have to visit Guest Relations to determine if your son currently qualifies for the Disability Access Service.

    Also, I suggest contacting Special.Diets@DisneyWorld.com at least 14 days before your arrival in order to help you navigate and plan meals that fit into your son’s lifestyle. Also, remember that you can make Advanced Dining Reservations up to 180 days in advance and add special dietary requests!

    I hope this answers your question and that you have a magical vacation!

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Meet the Panelist: Jennifer, Ontario

Hi! I’m Jen from Ottawa, Canada! I am a high school librarian and French teacher who also happens to be a Walt Disney World Resort enthusiast! My first visit to the Walt Disney World Resort was during my honeymoon. Now, a wife and mom of two girls, my family has since been on many memorable Disney vacations together! Learn More About Jennifer

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