• On Sep 22, 2021
    Mary from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We booked a vacation package for a resort and 2 day park tickets. We are unable to make park reservations. Also, we cannot see tickets in our account under "my plans". What's wrong?

    Hi Mary,

    Welcome to planDisney! I am excited to hEAR you that you are planning a trip to the Walt Disney World Resort.

    It sounds as if your vacation package might not be linked in your My Disney Experience account. So, first things first, log into My Disney Experience, click on My Plans and scroll to see if your vacation package details are there. If you do not see those details, find the vacation package confirmation number. It should have been emailed to you after you made the reservation. Log into My Disney Experience, click on My Plans, and then click on Add More Plans. From there, click on Link Reservations and Purchases. Once linked correctly, you should be able to make those Disney Park Pass system reservations. If you reserved the resort hotel and theme park tickets separately, you would need to link them separately. Please note that these instructions may change if there are future updates to My Disney Experience.

    If you can see your vacation package in My Plans and/or you try linking it again and still cannot make park pass reservations, I suggest that you contact a Cast Member in Website Support by phone. They will be able to review your account and determine what the specific problem might be. 

    As you continue to plan, remember to make advanced dining reservations and familiarize yourself with Mobile Food & Beverage Ordering. I will stress that you should probably have a few dining reservations. We appreciate having a guaranteed break during the day. Also take a few notes on Disney Genie service. We are thrilled to see how this service will enhance our daily planning!

    Mary, I am sending some planning pixie dust trusting that you will get your vacation package linked soon! Find your superhero gear and assemble your crew for an Incredible Disney adventure!

    Magic and memories,

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.