Mom and Dad planning vacation
  • On Aug 12, 2021
    Alberto from MADRID Asked

    I booked a vacation package in 2019 but didn't go because of COVID. I also bought a MagicBand that was sent to the hotel, and I can see it as Active as today. I suppose the Disney Hotel keep it, but until when? Would love to visit Disney World in 2022.

    Welcome to planDisney, Alberto!

    Thank you for stopping by with an excellent question! As a fellow international Guest who has also had to cancel a Walt Disney World Resort vacation due to the pandemic, I cannot wait for travel restrictions to be lifted in order to visit my pal Mickey again!

    I had a reservation at Disney’s Pop Century Resort for April 2019 and I found myself in the same boat due to the temporary closure of the Walt Disney World Resort. I had to cancel my booking, but the MagicBands I had purchased were still listed under My MagicBands and Cards. Since the resort reservation no longer existed and MagicBands are not shipped internationally, I called to request a refund and they were very understanding. The purchase amount was refunded to my credit card. To request a refund, please have the original Disney Resort hotel reservation number handy and call +1 (800) 328-0327 for assistance. Cast Members may also request the confirmation number for your MagicBand order, and please note that refunds may be subject to the terms and conditions of your original purchase.

    I hope this information is helpful, Alberto! Come back real soon if you have additional questions and be sure to check our Panel Extras for more tips and advice as you plan your future Walt Disney World Resort vacation!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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