AA; Mom planning on computer
  • On Jan 3, 2024
    Michelle from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We booked our upcoming trip through a travel agent, our package includes a stay at Drury Plaza at Disney Springs and park hopper tickets. I was able to link the hotel to my app but I was not able to link my tickets. How do I get my tickets?

    Hi Michelle!

    I'm so excited to hear you'll soon be enjoying a magical Walt Disney World Resort vacation! It won't be long before you're walking right down the middle of Main Street, U.S.A. at Magic Kingdom Park, taking in the sights and sounds of the Most Magical Place on Earth. I'm happy to help with your planning question!

    It sounds like you're already familiar with and are using the My Disney Experience app, as you've already liked your hotel reservation at Drury Plaza Hotel Orlando Lake Buena Vista. You'll enjoy staying so close to Disney Springs - there's so much to see, do, eat, and enjoy, and it's right around the corner! Make sure to keep an eye on the Disney Springs Events Calendar to see what fun things are happening during your vacation.

    The travel agent that booked your trip should have access to your Ticket ID numbers. Once you have those numbers, you can easily link them to your account. Simply open the My Disney Experience App, select "Tickets and Passes", and select "Link Tickets and Passes". If you don't see the tab to link the passes, you may see a plus sign icon at the top right of the Tickets and Passes page that, once selected, will bring up the tab. You can link three types of media: Tickets/Passes, MagicBands/Cards, and MemoryMaker. At the top you'll see the words "Camera", "Tap", and "Type ID". Select "Type ID" to enter the Ticket ID Numbers and assign to each Guest. 

    I hope this helps with your planning and preparations for your upcoming Walt Disney World Resort vacation - have a magical time!
    Diane W.
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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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