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  • On Jul 20, 2021
    Amanda from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I booked my trip over a year ago, and booked Park Pass Reservations for all of our days in specific Parks for our trip time frame at that same time. Yesterday they were there and now they are not. I did not change this. How do I fix it?

    Hello Amanda and thanks for stopping by planDisney with such an important question for us to help you with today.

    Oh my goodness Amanda!  I can just imagine that awful sinking feeling that you must have felt when you logged into your My Disney Experience account and found that all your beautifully arranged Disney Park Pass reservations had somehow disappeared into thin air.  Yikes!

    Sometimes Experiment 626 (or Stitch, as he's known to his friends!) seems to behave like a real prankster by messing up Guest's well-laid Disney vacation plans.  So, my thoughts are that maybe if you logged back into your My Disney Experience account today, (using a desktop computer) you may just find that with a little faith, trust, and pixie dust - all your plans are fully restored as they once were.

    However, if that isn't the case... I would highly suggest speaking in person with a knowledgeable Cast Member by dialling the number for My Disney Experience & MagicBands contained within this handy Walt Disney World Resort Phone Directory.

    Amanda, if you should have any further questions regarding your upcoming September vacation to Walt Disney World Resort, then please do give me a little whistle here at planDisney!  I'm always happy to help wherever possible.

    Have a great Disney day ~ Jane 




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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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